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Sharp Office may accept returns for any unopened, unused
products within 14 days from invoice date. It is important that all
original packaging be included to qualify for a refund. Restocking fees may be
applicable (see below) and shipping costs are non-refundable. If you ordered an
item incorrectly or changed your mind, we will accept the unopened, unused
product and credit your account less original shipping costs. Shipping costs
are the costs incurred by Sharp Office, in shipping the product to you.
Although you might have received ‘Free Shipping’, costs were still incurred by
Sharp Office, and will be deducted from your credit. We will only pay for
return shipping only when products delivered are defective, damaged or the
wrong product was received from what was ordered.
Goods on which a change of mind return
is not available
Damage Claims or
Any claims for damage and/or shortages MUST be reported within 24 hours,
without exception. Be sure to check your deliveries upon receipt. In the event
of receiving a damaged product, please contact us. We will require photos of
damages to the product and to the packaging.
Returning purchased items is simple and quick. Here are the steps:Simply contact Sharp Office customer service team via email at
email@example.com and provide:
Upon your return request, we will usually reply within 24 business hours
with a returns authorisation. If you are a local customer, we will let our
delivery drivers know there is a pickup on their next drop off. If you are
outside of our local area, and the product is defective, damaged or wrongly
sent, we will be in contact with you to organise collection of the item or
provide you with a reply paid post bag to collect the item. If the product is
not defective, damaged or wrongly sent, you will need to organise a trackable
way to send back the product at your cost.
Be sure to ship to our warehouse located at 89-93 Lambton Road
Broadmeadow NSW 2292, unless otherwise specified. Be sure to include return
authorisation (RA) form as returns will not be accepted without it. Please
allow as little as 7 days but up to 21 days for returns to be processed and
credit issued after we receive the product in our warehouse. Credit will be
issued to the account or original form of payment.
Items may not be cancelled once an order has been placed. After you
receive your order, simply follow our return instructions or call customer
service on (02) 49 400 544 during normal business hours to
make a replacement order.
Items that are returned due to being wrongly ordered or change of mind
may be subject to a restocking fee of up to 20%. A restocking fee is a
percentage of the item’s price, depending on the type of item and the condition
in which it is returned.
If you have any question regarding our returns policy please contact